Why choose Shorecloud as your Customer Engagement (Call Center) and Marketing Research business provider and partner?

ShoreCloud is strategically located at the heart of Bacolod City, Philippines which is one of the Philippines’ up-and-coming “next wave cities.” According to the 2014 Tholons Top 100 Outsourcing Destinations, Bacolod climbed one notch higher to 93rd place among the world’s most promising locations.

Being situated in Bacolod City, Philippines, we have the benefit of lower operational and labour costs thus generating greater value for our clients.

The Department of Science and Technology formally gave Bacolod City in Negros Occidental as one of the Philippine’s centres of excellence for information technology and business process outsourcing.

Bacolod City is also recognized as the most Business and child friendly city as well as Best in disaster risk management and has been appointed by the European Union as the pilot city for democratic Local governance for Southeast Asia in the Philippines.

Shorecloud capitalizes on the huge influx of job seekers in the Bacolod metro area with over 20,000 call center agents with strong command and fluency of the spoken, written and multi media usage of the English language.

Shorecloud implements a seamless staff selection process of properly matching their profile and experience with our client’s specific requirements for a customer engagement campaigns and marketing research projects and thus optimizing outcomes for our clients.

Majority of our staff have university education background in medical, IT, business and commerce with extensive experiences in the pharmaceutical, Fast Moving Consumer Goods, automotive, real estate, finance and food industries.

Shorecloud invests in a healthy working environment and company culture which drive retention of high value employees, and hence maintaining stability and keeping attrition rate at a minimum.

Shorecloud actively participates and contributes to various community and volunteering projects through its corporate social responsibility program such as providing assistance to the recent Typhoon Yolanda victims.

The Key Features and Benefits of the Shorecloud Business Development solution include:

  • Cost Effective and competitive pricing
  • Reduced labor costs
  • Multi-disciplinary and university qualified staff
  • Most staff have international business and market experiences.
  • Your company can leverage on our broad Multi industry staff experiences
  • Customer Engagement or Call Center agents are proficient in spoken, written and IT English language.
  • Clients’ accessibility to external marketing research experts.
  • Saves time and quick turnaround of results.
  • Allow clients to focus on their main business
  • Access to global markets
  • Flexibility in employing our services on either:
    • On-Going Basis
    • Ad hoc
    • Project-to-Project
  • Transparency and objectivity of the survey results are guaranteed as we use a programming tool that’s highly quantifiable and user-friendly.

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